Thank you for taking the time to share your feedback. We sincerely apologize that your experience with our Gift Bag did not meet your expectations. At Rowe Casa Organics, we are committed to providing high-quality products and transparent descriptions, and we regret any disappointment caused.

Regarding the variance you observed between the tag and the bag, this is due to our recent update to our packaging and logo design. We are actively working to ensure all our products align with this new branding, and we appreciate your understanding during this transition.

Additionally, we apologize for any inconvenience caused by the bag arriving folded. Please note that, as stated in the product listing, this Gift Wrap option requires some assembly to help prevent damage to the included pieces during transit.

Customer satisfaction is our top priority, and we are genuinely sorry that we did not meet your expectations in this instance! We truly respect and value your opinion. Thank you again for giving us the opportunity to address your concerns and offer you a resolution on this matter!

I'm so sorry about that! Whoever contacted you was mistaken on that. We do have seasonal gift wrapping for certain occasions, but this particular gift wrap is offered year round.