Return Policy

We care deeply about each and every one of our customers, and want you to experience the best of Rowe Casa!

For your item to be eligible for a return, we ask that it comes in its original packaging and the same condition you receive it. If you’re unhappy with a product or having challenges, please email us. Our customer service team is ready and happy to serve you!

Contact us

Use the contact form to email us or select from the topics below that best fit your needs.

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FAQ

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages & issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions & non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Processing time

Returns will be processed within 2 business days of receiving the return to our warehouse.  This does not include the shipping time between when you ship the item and it being delivered back to us which can vary depending on the return shipping service you/we use.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Rowe Casa Rewards

Rowe Casa Rewards is our way of showing appreciation for you and your loyalty by rewarding you points for every purchase made. These points can be redeemed for vouchers that can be used toward future orders. The more you spend, the more rewards you earn. It’s that simple! Learn more here.

How do I use my Rowe Casa Gift Card?

Our gift cards can be applied at check out by typing in your gift card number where it says “Discount code or gift card.” Only one gift card can be used per purchase, and gift cards cannot be used with other discount codes. Using a gift card as payment does not affect your order qualifying for free shipping. Use of gift cards during certain promotions may be exempt.