To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rowecasaorganics.com. If your return is accepted, we will provide instructions on how and where to send your package.

You can always contact us for any return questions at info@rowecasaorganics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Processing time
Returns will be processed within 2 business days of receiving the return to our warehouse.  This does not include the shipping time between when you ship the item and it being delivered back to us which can vary depending on the return shipping service you/we use.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.